Reporting a roof leak
Use the leak reporting checklist to gather the building location, occupant observations, prior repairs, and access details before contacting the service team.
THE SERVICE GROUP · COMMERCIAL & MULTIFAMILY ROOFING
Roofing resources for property managers and owners
Practical guides for reporting roof leaks, coordinating rooftop HVAC concerns, organizing maintenance records, documenting storm conditions, and preparing service requests.
Tell us about your propertyMEMPHIS INSPECTION FIELD NOTES
Commercial roof wind damage: what we found
Separated roof layers, no leaks reported below. See the photographs and what a post-storm assessment should document.
Read the inspection article →CORDOVA · MULTIFAMILY ASSESSMENT
Repair priorities for a 52-building apartment community
See how a community-wide aerial survey and a roof walk at one building informed targeted repairs, maintenance recommendations and further assessment of older roofs.
View photographs and the sample report summary →Find a guide for your property concern
Choose a topic to prepare your records or explore the next step. These guides do not replace a property assessment.
Leaks, drainage and storm observations
Commercial roof leak reporting checklist for property managers
What to document before requesting roof leak service: affected spaces, photos, repair history, access, and authorization.
Commercial roof leaks reported near rooftop HVAC equipment
Document a commercial roof leak reported near an HVAC unit without assuming the source. Organize observations, rooftop records, access, and trade coordination.
Ponding water on commercial roofs: a property manager's guide
Learn what to document when water remains on a low-slope commercial roof, which drainage conditions may need review, and how to prepare a useful service request.
Commercial roof storm damage checklist for property managers
Document commercial or multifamily roof concerns after severe weather and prepare a safer, clearer inspection or repair request.
Maintenance records and warranty questions
Roof maintenance records for commercial and multifamily properties
Build a useful roof record for each property and prepare clearer maintenance requests, repair decisions, and management handoffs.
NDL roof warranties: a guide for property owners
Understand No Dollar Limit roof warranties, owner responsibilities, maintenance records and repair approvals for commercial and multifamily properties.
Roof warranty maintenance checklist for owners
Organize warranty documents, inspections, drainage observations and maintenance records for commercial and multifamily roofs.
Planning repairs on a roof under manufacturer warranty
Learn what to document, when to notify the manufacturer and what approvals to check before commercial roof repairs, alterations or coatings.
Roof systems and coating evaluations
TPO roof repair and maintenance guide for property managers
Learn what to document when a commercial TPO roof leaks, what an inspection may review, and how to prepare a repair or maintenance request.
EPDM roof repair and maintenance guide for property managers
Learn what to document when a commercial EPDM roof leaks, what an inspection may review, and how to prepare a compatible repair or maintenance request.
PVC roof repair and maintenance guide for property managers
Learn what to document when a commercial PVC roof leaks, what an inspection may review, and how to prepare a compatible repair or maintenance request.
Modified bitumen roof repair and maintenance guide
Learn what to document when a commercial modified bitumen roof leaks, what an inspection may review, and how to prepare a compatible repair request.
Commercial metal roof repair and maintenance guide
Learn what to document when a commercial metal roof leaks, what an inspection may review, and how to prepare a system-compatible repair or coating request.
Commercial roof coating evaluation checklist for property managers
Prepare for a commercial roof coating evaluation by organizing roof records, leak history, drainage concerns, moisture information, and warranty requirements.
Service options and coverage
Commercial roof repair for managed properties
Request commercial or multifamily roof repair in Memphis, Nashville, or Little Rock. Organize leak observations, roof records, access, and authorization.
Commercial roof inspections for owners and property managers
Request a commercial roof inspection in Memphis, Nashville, or Little Rock for leak investigation, maintenance planning, due diligence, or replacement budgeting.
Roof service requests in Memphis, Nashville and Little Rock
Explore our initial markets for commercial and multifamily roof repair, maintenance, and coating evaluation requests.
INSPECTION EXPERIENCE FROM TSG’S FOUNDER
An apartment inspection example in Raleigh, Memphis
See the roof photographs and observations
Explore original photographs of standing water, debris at drainage openings, and roof-edge patching at an apartment community. The notes connect those observations to building records and maintenance planning. The example documents an inspection; it does not present completed repairs.
View the apartment inspection example →Organizing maintenance records
Use the roof records guide to keep inspection reports, approved scopes, and unresolved concerns connected to the correct property.
Preparing for a roof coating evaluation
Use the coating checklist to organize the existing roof system, leak history, moisture information, drainage concerns, adhesion-testing questions, and warranty records before discussing restoration.
Documenting roof concerns after a storm
Use the storm checklist to record the event, affected building areas, safe ground-level observations, access needs, temporary measures, and supporting property records before an inspection or repair discussion.
Documenting ponding water and drainage concerns
Use the ponding-water guide to record the roof area, recent weather, drainage time, drains or scuppers, interior symptoms, and available roof records without assuming the cause or solution.
Reporting leaks near rooftop HVAC equipment
Use the HVAC-area leak guide to connect interior observations with the correct building, roof area, equipment identifier, recent vendor work, access procedure, and available records without presenting the equipment or roof as the confirmed source.
Turn the information into a service request
When you are ready, describe the building and concern in the service form. We review location, scope, and availability before confirming the next step. These guides help prepare a request; they do not replace a site assessment.
Questions before you request service
Are these guides for multifamily properties too?
Yes. They cover information useful to both commercial and multifamily managers and owners.
Can I request service before gathering every document?
Yes. Start with the property address, observed concern, and contact information. Mention missing records so they can be discussed.
Start with a service request
We review the location, scope, and availability before confirming a visit. No account is needed.