Start with what you are seeing: water on a ceiling, a missing shingle, a concern around a chimney, or a roof you are planning to replace. The Service Group coordinates roofing service requests with independent roofing partners. Share your Memphis property address and the problem so we can review the next step with you.
Repair a specific problem
A repair assessment starts with the affected area and the condition of the surrounding roof. Tell us when the leak began, whether it happens only during certain weather, and what previous work has been performed. Shingles, pipe penetrations, roof-to-wall transitions, and flashing details may need different repair approaches. The assessment should establish the likely source before a scope is selected.
Plan a roof replacement
If you are considering replacement, request an estimate that identifies the roof areas, proposed materials, tear-off scope, flashing work, and cleanup. Ask how concealed deck damage would be documented and priced. Roof age is useful background, but the decision should also consider current condition, repair history, and the extent of deterioration.
Know what happens after your request
First, share the address, issue, and your contact details. We review the location and scope, then contact you about access and availability. Before authorizing work, review the written scope, price, payment terms, the contractor responsible for the work, and the contact for follow-up. Submitting the form does not schedule a visit or authorize repairs.
Prepare for a visit without climbing onto the roof
Photos taken safely from the ground or inside the home can help explain the concern. Note where water appears and keep prior estimates or warranty documents available. Tell us about pets, gates, parking, and any access restrictions when arranging the visit. Do not enter a damaged area or climb onto the roof to prepare a request.
Keep warranty promises specific
Ask for the written workmanship coverage and applicable manufacturer warranty for the proposed work. They cover different responsibilities and may have different exclusions. Do not assume a new repair or replacement includes an enhanced manufacturer warranty; eligibility and registration requirements need to be confirmed for the selected system and installer.
Technical references
Always check the current manufacturer documents and the warranty terms for your specific roof.
Do you accept residential roofing requests in Memphis?
Yes. Use the homeowner request form for repairs, an inspection, maintenance, or a replacement estimate. We review the exact address, scope, and availability before confirming a visit.
Do I need to know whether I need repair or replacement?
No. Describe the concern and any previous work. You can request an inspection before deciding on a larger project.
Is an estimate free?
Any inspection or estimating fee will need to be confirmed before a visit. This website does not promise a free inspection or a fixed repair price.
Can I request help for a rental house?
Yes. Identify yourself as the owner or authorized manager and provide the site contact and any tenant access requirements.