THE SERVICE GROUP · COMMERCIAL & MULTIFAMILY ROOFING
Document commercial or multifamily roof concerns after severe weather and prepare a safer, clearer inspection or repair request.
Tell us about your propertyAddress life-safety concerns before documenting the roof. Keep occupants away from active water entry, fallen debris, damaged ceilings, exposed electrical conditions, and restricted exterior areas. Use the building's emergency contacts for immediate hazards. A website request is not an emergency channel, and property staff should not enter an unsafe area or climb onto a roof to complete this checklist.
Record the property address, building identifier, date and approximate time of the severe weather, and the conditions reported at the site. Identify the affected unit, suite, tenant area, roof section, or rooftop equipment area when known. For a portfolio, keep a separate record for each building so observations and later repairs do not become mixed together.
From a safe location, record new water entry, displaced exterior materials, fallen branches or debris, damaged rooftop equipment visible from the ground, and changes occupants noticed after the event. Photograph the overall area and the visible concern when it is safe and appropriate. Do not state that wind or hail caused a condition unless the relevant inspection and documentation support that conclusion.
Note when and where water appeared, whether it is still active, and which rooms, units, inventory, equipment, or operations are affected. Record actions taken under the property's emergency procedures, including area closures or protection of contents. Interior symptoms help organize an investigation but do not prove the roof-level entry point.
Gather the roof system and manufacturer if known, installation and warranty documents, previous inspection reports, earlier repair descriptions, and pre-event photos. Identify roof access rules, the site contact, occupied-area restrictions, and vendor requirements. Missing documents should be marked as unknown rather than delaying the initial request.
Keep the date, location, photographs, materials, person authorizing the work, and contractor information for any temporary measure. Separate temporary protection from the proposed permanent repair in the property record. Check applicable warranty and insurance notice requirements using the actual documents and contacts for the property; coverage and warranty decisions are made by those parties.
Industry owner guidance recommends inspecting roofs after severe weather. The inspection scope should reflect the roof system, reported symptoms, safe access, warranty requirements, and any suspected damage. Ask what areas and roof details will be reviewed, what documentation will be provided, and how concealed conditions or specialized testing would be handled if concerns remain.
Provide the address, affected building and interior area, date of the event, observed concern, current water-entry status, access limitations, and the person who can authorize the next step. Mention available photos, reports, warranty documents, and any temporary work. The Service Group reviews coverage, scope, and availability for Memphis, Nashville, and Little Rock requests before a visit or work is confirmed.
Always check the current manufacturer documents and the warranty terms for your specific roof.
No one should access the roof merely to complete this checklist. Record safe observations and arrange qualified assessment under the property's access and safety procedures.
No. The cause, extent, roof condition, and appropriate repair or project scope require evaluation. Record the symptoms and prior roof information without choosing the conclusion first.
You can submit the information, but follow the property's emergency procedures and appropriate emergency contacts for immediate hazards. The website does not provide emergency dispatch or confirm a response time.
No. Coverage and claim decisions belong to the property owner, insurer, and their authorized representatives. Keep inspection and repair documentation organized for those conversations.
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We review the location, scope, and availability before confirming a visit. No account is needed.